We’re here to help you, but we’re also a very small team and Customer Support can get pretty overwhelming when thousands of people are attending an epic online event like this.
1. Before opening a ticket, please review the following Frequently Asked Questions.
2. If your question is not answered, please submit a Customer Support ticket at the bottom of this page.
Thanks!
David Jenyns & The Business Systems Summit Team
Sorry about that! Our system automatically generates a confirmation email and immediately sends it. There are a few common issues:
If you are still unable to find your confirmation email, please submit a support ticket below.
Yes, just go ahead and submit a ticket and we’ll take care of it right away. Be sure to enter your full name and the email address you used when you purchased so we can find your order. Thanks!
There are many possible reasons for this issue:
– The main cause is your internet connection speed. High-speed internet is a must for viewing streaming videos. We recommend a connection speed of no less than 10 Mbs. Most cable and DSL providers offer this as their base minimum. Satellite internet, though considered high speed, generally will skip and pause due to the time it takes for the data to travel to space and back to your computer. You can test your internet connection speed for free at speedtest.net.
– Another main cause is the speed of your computer. Computers less than 3 years old (and connected to high-speed internet) should stream the presentations without issue.
– In some instances, your computer could have a virus or malware/adware that will slow it down and cause playback issues. Try scanning your system with a program like spybot search and destroy (it’s free, just google it) to fix these kinds of issues.
– The last frequent cause is the browser you are using. We recommend the latest version of Firefox, Google Chrome or Safari. Internet Explorer will work, but must be version 9 or higher. Version 8 and older have known issues with streaming video. If none of these options help to resolve your issues, please fill out a support ticket below and include as much detail as you can, including answers to the following questions. We will do our best to help you out.
– Are you getting an error message or are the videos just not playing when you click the play button?
– What browser are you using?
– What version of that browser?
– Go to speedtest.net and run a test, what speed does it say you have for download?
Thanks for reading! If you still need our help, please submit a ticket by clicking the blue chat icon in the lower right of your screen.
This support system is intended to address technical issues and concerns for the Business Systems Summit 2.0 online event itself. We encourage you to participate in the Facebook comments/live chat below each presentation and/or reach out directly to the speaker who is most relevant to your question via their established communication channels.
© 2019 Business Systems Summit.
Please note: We hate spam as much as you do, we will not share your details with anyone and will only use it to keep you up to date with the summit. You can, of course, unsubscribe at any time.
